Fulfillment & Refund Policy

1. Overview

This Fulfillment and Refund Policy describes the terms governing service activation, platform access, and refund eligibility for Stateable's software-as-a-service (SaaS) offerings. These terms apply to all customers unless otherwise specified in a separate written agreement.

2. Service Delivery

Upon confirmation of subscription and successful payment, Stateable provisions access to the platform through the customer's registered account. Access is typically available immediately unless otherwise specified. Enterprise-tier customers may receive guided onboarding services, including implementation assistance and platform training.

3. Trial Access

We may offer trial access to the Stateable platform for evaluation purposes. Trial access is limited in duration and scope. At the conclusion of the trial period, continued access requires a paid subscription. We reserve the right to modify or discontinue trial access at any time.

4. Subscription Terms

Subscriptions are billed in advance based on the pricing plan selected at the time of purchase. We offer both monthly and annual billing options.

All changes to your subscription must be made through your account dashboard prior to the next billing cycle. Changes take effect at the start of the next billing period; we do not offer prorated adjustments for mid-cycle changes.

5. Refund Policy

We do not offer refunds for subscription fees already paid, except where required by law.

If you experience a technical issue, please contact our support team. In rare cases where the platform has been unusable for an extended period due to a fault on our side, we may offer a credit toward future service at our discretion.

6. Cancellation Policy

You may cancel your subscription at any time through your account dashboard or by contacting support. Cancellations take effect at the end of the current billing cycle. Access continues through the remainder of the paid period.

7. Enterprise Agreements

For Enterprise customers, refund and cancellation terms are governed by your Enterprise Agreement. Please refer to your agreement or contact your account manager.

8. Contact Us

If you have questions about this policy, contact us at: